Refunds, remakes and cancellations

Because each product is made to order, correctly produced personalized items are generally not returnable. Please review spelling, placement, colors, sizes and quantities before approving an order.

Contact support within 14 days of delivery if an item arrives damaged, defective, materially different from the approved design or incorrect. Include the order number and clear photographs. After review, we may provide a replacement, reprint, store credit or refund. Do not return an item until support provides instructions.

An order can be changed or cancelled only before production begins. Production may begin shortly after payment, so requests are not guaranteed. Once production begins, a personalized order normally cannot be cancelled. Approved pre-production cancellations are refunded to the original payment method.